CRM & Loyalty
CRM & Loyalty – Helping increase customer lifetime value
What we do
Customer lifecycle
CRM evaluation
CRM strategy
CRM implementation
& customisation
Building customer advocacy & increasing lifetime value
Next&Co provide a full service solution to helping a brand maximise customer lifetime value and advocacy.
Our approach
Define customer journey
Define the current customer journey and each touchpoint a customer engages with your brand
Audit
Assess the effectiveness of the messaging (or lack thereof) at each key customer moments and the tech that currently enables this
Plan
Design an end-state customer lifecycle communication ecosystem
Roadmap
Create a practical, projectised roadmap to take a brand from current-state to end-state